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Terms and Conditions

We believe in being completely transparent and dont hide our terms.  This can be found at the bottom of all our Purchase order agreements, and email footers on our sales people.

For the purposes of these Terms and Conditions, unless otherwise noted, all references to Breakthrough Staging Inc. include, We, Us, Our, Breakthrough Productions, Breakthrough, and/or BTP.

  1. Invoice Procedures: A minimum deposit of 50% is required on all contracts, payable upon signing this agreement.  Additional deposits for additions or changes will be at our discretion and/or detailed about in the Fee schedule. All deposits are non-refundable.  Final balances for all projects are due prior to shipping unless credit terms have been set up prior to execution of this agreement.

  2. All Additions, Change Orders, Reductions will be tracked weekly and invoiced bi-weekly. Terms will be net 30 from invoice date or prior to shipping, whichever is first.  If Change order is more than $2,500, an additional deposit may be requested, 50% due upon receipt at the discretion of BTP.

  3. Deadlines that are set forth by Breakthrough to the client must be adhered to, thereby ensuring that the project will be completed by the completion date. If a client fails to adhere to the deadlines set forth by Breakthrough, the client will be responsible for any rush fees that are associated with the project to ensure that the project is completed by the completion date.

  4. Payments for services invoiced that are not received within 30 days from the date of invoice will be subject to a 1.5% penalty per calendar month.

  5. Damages to any contracted equipment or materials by any member or guest of the client will result in the client being held liable for repair or replacement costs paid within 30 days of the event.

  6. Contractor will not be held responsible for any damages to or resulting condition of grass, concrete, driveways, or any other surface of an event space or area used for event access, unless damage is a direct result of negligence by contractor employee.

  7. Client agrees that Breakthrough’s current insurance is adequate for their project.  If additional insurance is required specifically for your event/ project, then client agrees to cover any additional rise in premiums plus a 20% (of the rise in premium) administrative charge for the instance

  8. The location of the all contracted event equipment or fabricated pieces is to be determined and clearly indicated by the client prior to events commencement.  All consequences resulting from inadequacies of the site or improper layout will be the responsibility of the client.  It is the client’s responsibility that all relevant federal, state and local regulations are adhered to, including but not limited to: permitting and required insurances.

  9. Unless specifically stated in the SOW, Breakthrough will not be responsible for any permitting, and permits are the sole responsibility of the client.

  10. Client agrees to indemnify, defend, and hold harmless contractor (Breakthrough Staging, INC) from any lawsuit in connection with injury or accident involving event guests, staff, or affiliates which may occur from use or misuse of event equipment or fabricated pieces unless caused by the negligence or other wrongful conduct of Contractor.  Client assumes all responsibility for its guests and staff for their actions.

  11. Client agrees that any damage resulting from transportation once an item leaves contractors shop or from transit between event locations will be repaired at the cost of the client, and contractor is not responsible for third-party freight or transport costs, including but not limited to lift gate services, overages, damage, insurances, or claims.

  12. Any claims resulting out of damaged freight will follow all rules and regulations set out by the specific carrier handling the freight or package.

  13. Breakthrough Productions will do everything in its power to accurately quote and propose shipping charges prior to delivery.  Client agrees to pay all charges based upon the final bill received by Breakthrough from the carrier resulting from the shipment of client’s goods.  This can include but not limited to: Detention, damaged items, liftgate charges, attempted delivery, inaccurate delivery address information.

  14. All packages and freight should be inspected prior to accepting delivery.

  15. It is understood, intended, and agreed that should contractor be unable to fulfill any of the obligations of this contract by reason of accident, riot, strike, epidemic, pandemic, catastrophe, war, embargo, fire, state of emergency, mechanical breakdown, stay at home orders, serious illness, shortage of or inability to obtain labor, terrorist attack, or act of God, the performance of said obligations of contractor may be delayed, interrupted or excused.  In the event of such situation, all fees paid to date will be retained as reimbursement for work rendered to date.  If additional fees are owed under the contract, regardless of ability for the event or project to continue for any of the aforementioned reasons, fees will be invoiced (for labor, materials, and any other direct costs to the project) and paid by client within 30 days. 

  16. Client agrees that if additional labor is required above what is proposed in the SOW, or additional labor is hired onsite by an authorized client representative (project manager), then the client will immediately pay all invoices associated with additional labor costs, including but not limited to: minimums and maximum work hours, time and a half, double time, holiday pay, OT, Breaks, meal penalties, parking, Short turnaround fees, or any other fees contractor may incur due to its contracts with the labor contractors, once invoiced.  Contractor additionally agrees to provide as much information regarding estimated costs at the time of ordering labor to allow client to make as educated of a decision as they can.

  17. Client agrees that any change in delivery/event date, whether sooner or later than the original agreed to delivery or installation date will be subject to approval by contractor.  Only an agreement signed by both parties will amend the delivery date.  A delay in the project does not change the Invoicing dates unless agreed to by both parties.

  18. The following process will be followed if a change to the SOW (Scope of Work) is required: (A) Project Change Order(PCO) will be the vehicle for communicating change. The PCO must describe the change, the rationale for the change, and the effect the change will have on the project.  (B)  Contractor and Client will mutually agree upon any changes to the SOW. If the PCO is authorized, the Client Project Managers will sign the PCO, which will constitute approval for the charges and changes proposed. Contractor will invoice Client for any such charges on signing date. (C)A written Change Authorization and/or PC0 must be signed by both parties to authorize implementation of the investigated changes.

  19. Please note that deviations from the above timeline may require additional efforts to meet deadlines which may result in rush charges and/or substitutions of comparable materials based on availability.

  20. The Client has the responsibility to proofread and examine all work produced during the project. Therefore, the Client is ultimately responsible for any typographical, spelling, grammatical, copy, photographic, illustrative, layout, or other errors or omissions discovered after printing or reproduction or for any work or services performed by any party selected by the Client.

  21. In the event a project or event is delayed or canceled, the following policy will be in effect.  All fabricated items, resale, graphics, etc., will be paid in full as per the contract and payment terms detailed here unless a separate agreement has been reached and agreed to by both parties.  Onsite labor hired being fulfilled by Breakthrough employees will be charged at only 50% charge if the change occurs prior to 1 week before the event.  If the cancellation or postponement is within 72 hours, then 100% of the labor charges will be charged to the client and are non-refundable.  In the event, Breakthrough has hired outside companies or labor to handle the project, then that company’s cancellation policies will take precedence for that particular labor.  Any other additional charges, changes, etc.. resulting from an event change, postponement or cancellation will be at the discretion of Breakthrough, and a full accounting of any of those charges will be presented to the client prior to agreeing to any change or execution.  In the event the timing does not allow for proper figuring out of all the applicable costs, then an estimate range will be provided to the client, which must be approved expeditiously to not incur additional fees.

  22. Client agrees that Breakthrough has the right to hire subcontractors and other companies to execute the work as long as a Breakthrough employee is overseeing their work on behalf of Breakthrough and the client.  Client agrees that any additional charges the contractor charges breakthrough due to changes, cancellation, price increases due to material or labor increases after 30days of a signed proposal,delay, etc., in the project will be paid to Breakthrough with applicable administrative costs to cover all expenses.

  23. Client agrees that Breakthrough has the right to use photos of a completed project in its marketing, whether from an active event or from in the shop for marketing and sales purposes.  This includes use on Breakthrough’s website, case studies, or capability decks.

  24. If Client is dissatisfied with the performance of any Assigned Employee(s) on the job site, Client shall notify Breakthrough as soon as possible, and Breakthrough will replace the Assigned Employee in question in an expeditious manner. Reporting this information after the engagement will not result in a refund for their time spent on the project.

  25. Please note that unless specifically requested not all items are created to be flame retardant, this will be an extra fee as many projects do not require it and we aim to keep all project budgets as productive as possible.

 

Storage Terms and Conditions

The following are the terms agreed to by the (client) and Breakthrough Staging Inc,  (BREAKTHROUGH)

  1. If any of the below terms conflict with any applicable state law, the state in which the materials are being held will take precedent.

  2. All storage invoices are billed out 30 days in advance, and regardless of current payment terms all storage payments must be paid in full before the 1st of every month, otherwise the account and the property being stored will be in default and appropriate remedies will be sought after.

  3. BREAKTHROUGH accepts all items in as-is condition and is not responsible for anything that may happen to the property while in our possession due to any situation including but not limited to: terrorism, fire, natural disaster, strike, political unrest, war, etc…

  4. The storage fees are strictly for storage only and any labor fees associated to move the items, make them accessible, package them, will be billed at an hourly rate of 65.00/hour with a 1 hour minimum.  Hours will be rounded to the nearest ¼ hour when billing.

  5. BREAKTHROUGH is not responsible for insuring the items and that lies solely on the owner of the property.  The insurance for the items breakthrough will provide is limited to its existing policies and do not guarantee full replacement in the event of loss.

  6. BREAKTHROUGH has the full right and authorization to store the items where they deem fit at no lesser storage conditions than what is paid for.  Example: 7. BREAKTHROUGH may store items in a warehouse if only trailer storage is being paid for at their sole discretion.  BREAKTHROUGH also has the right to store in third party storage facilities at their discretion.

  7. BREAKTHROUGH has the right to provide 30 days notice if BREAKTHROUGH no longer has the capacity to store the items or decides it is no longer in their best interest to store client and agency owned items.  Any fees associated with removal of the items will be paid as detailed above and below if this decision is made.  Any items not picked up after 30 days will be in jeopardy of forfeiture.

  8. CLIENT entering this contract and who is storing the items with BREAKTHROUGH agrees it has full rights and ownership from themselves or their clients that they may represent to do so.  In the event that the ownership or true owner of the property contests this and/or requests access to the items, CLIENT agrees they will cover any and all costs associated with removal and if company is not in a position to do so financially or for any other reason acknowledges that their client agrees to pay and all fees associated with retrieving said items. CLIENT agrees to let their client know these terms and the location of their stored items.

  9. In the event a third party, third party can include but is not limited to  a trucking company, tour manager, sub contractor, etc… who is picking up items on CLIENTs behalf will need to fill out appropriate paperwork and CLIENT  agrees they must be adequately insured and be designated ahead of time.  No release of items being stored will occur unless this paperwork is signed ahead of time.

  10. Client agrees to indemnify, defend and hold harmless BREAKTHROUGH (Breakthrough Staging, INC) from any lawsuit in connection with injury or accident involving event guests, staff, or affiliates which may occur from use or misuse of event equipment or fabricated pieces, unless caused by the negligence or other wrongful conduct of BREAKTHROUGH.  CLIENT assumes all responsibility for its guests and staff for their actions.

  11. All storage fees must be paid in full ahead of release of goods before any goods being stored will be released  Any claims resulting out of damaged inbound freight will follow all rules and regulations set out by the specific carrier handling the freight or package.

  1. It is understood, intended and agreed that should BREAKTHROUGH be unable to fulfill any of the obligations of this contract by reason of accident, riot, strike, epidemic, catastrophe, war, embargo, fire, state of emergency, mechanical breakdown, serious illness, shortage of or inability to obtain labor, terrorist attack, or act of God, the performance of said obligations of BREAKTHROUGH may be delayed, interrupted or excused and no refunds of any fees paid will be delivered to CLIENT.

  2. CLIENT agrees that if fees go unpaid for a period of 30 days after then the client agrees to forfeit all rights to ownership.  This does not however waive any fees that may be owed and interest and late fees will accrue until account is brought current and all fees to dispose of or sell the property will be included on the final invoice and accrue applicable interest as stated by these terms or the maximum allowable under governing state law.

  3. CLIENT agrees that breakthrough has the full right to refuse storage of any goods for any reason and the costs to remove the items will be paid as detailed above.  Breakthrough will not store illegal goods, alcohol, anything requiring a special permit, hazardous materials, or food items to name a few.  Please ask before sending us items if something is approved.

  4. Late fees of: 1.5%_ will go into affect after 7 days of being late.

Privacy Policy

Privacy Policy

Effective Date: August 31, 2026

Breakthrough Staging, Inc., doing business as Breakthrough Productions and Blackline Experiential ("Breakthrough," "we," "our," or "us"), respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information. It applies to breakthroughproductions.net, blacklineexperiential.com, and information collected through our normal business, sales, marketing, and project activities.

Information We Collect

Information You Provide

When you contact us, submit a project inquiry, sign up for communications, upload a file, or otherwise interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Company or employer

  • Job title

  • Project details and requirements

  • Messages and communications

  • Renderings, drawings, floor plans, photographs, videos, brand assets, RFPs, and other files you provide

  • Other information you voluntarily provide

Our websites are primarily used to provide information about our services and generate business inquiries. We do not currently process credit or debit card payments directly through our websites.

Business Contact Information From Other Sources

As a business-to-business company, we may obtain professional contact information from sources outside our websites, including:

  • Publicly available business information

  • Company websites

  • Professional networking platforms

  • Business directories and databases

  • Trade show and industry information

  • Referral partners

  • Lead-generation and business-information providers

  • Existing customers, vendors, and business partners

We may use this information for legitimate business purposes, including sales, marketing, business development, networking, and communicating about our products and services.

Information Collected Automatically

When you visit our websites, certain information may be collected automatically through cookies, pixels, tags, and similar technologies. This may include:

  • IP address

  • Browser and device information

  • General location derived from your IP address

  • Referring website or source

  • Pages viewed

  • Website interactions

  • Advertising and conversion information

  • Cookie and device identifiers

How We Use Information

We may use information we collect to:

  • Respond to inquiries and requests

  • Prepare estimates and proposals

  • Design, plan, produce, deliver, install, and manage projects

  • Communicate with clients, prospects, vendors, and business partners

  • Provide and improve our products and services

  • Maintain customer and business relationships

  • Conduct sales and business-development activities

  • Send relevant marketing and promotional communications

  • Measure the effectiveness of our advertising and marketing

  • Understand and improve how visitors use our websites

  • Maintain business, project, accounting, and historical records

  • Protect our company, employees, clients, property, and systems

  • Comply with legal and regulatory obligations

  • Prevent fraud, misuse, or security incidents

Cookies, Analytics & Advertising

Our websites use cookies and similar technologies to operate properly, understand website usage, measure advertising effectiveness, and support our marketing activities.

These technologies may include services provided through Wix, Google, Meta/Facebook, LinkedIn, and similar technology providers.

We may use technologies such as Google advertising and analytics tools, the Meta/Facebook Pixel, and the LinkedIn Insight Tag to understand website activity, measure conversions, evaluate advertising campaigns, and improve or deliver relevant advertising.

These providers may collect information about your device, browser, website activity, and advertising interactions according to their own privacy policies.

Where required, visitors may be provided with options to manage or decline certain non-essential cookies. You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Email & Marketing Communications

We may communicate with existing customers, prospective customers, and business contacts about our services, projects, company updates, and relevant business opportunities.

We use third-party email and marketing platforms to manage these communications. These systems may track information such as email delivery, opens, link clicks, replies, and unsubscribe status.

You may opt out of marketing emails at any time using the unsubscribe option included in applicable marketing communications or by contacting us.

Opting out of marketing does not prevent us from sending communications necessary to conduct an existing business relationship or project.

How We Share Information

We do not sell personal information for monetary consideration or give personal information away for unrelated third-party purposes.

We may share information when reasonably necessary to operate our business, market our services, or perform work for our clients.

This may include sharing necessary information with:

  • Freight and shipping providers

  • Installers and subcontractors

  • Printers, fabricators, and production partners

  • Event venues and hotels

  • Rental and permitting companies

  • Website and technology providers

  • Cloud storage and business software providers

  • CRM and project-management systems

  • Accounting and financial systems

  • Email and communication providers

  • Analytics and advertising platforms

  • Professional advisers, insurers, and other business service providers

We attempt to limit information shared with these parties to what is reasonably necessary for the applicable business purpose.

We may also disclose information when required by law or when reasonably necessary to protect Breakthrough, our employees, clients, property, systems, or others.

Client & Project Information

Clients and prospective clients may provide us with project-related information and materials, including renderings, drawings, floor plans, photographs, videos, brand assets, specifications, contact information, attendee or employee information, and other documents.

We may use and share these materials as reasonably necessary to estimate, design, plan, manufacture, coordinate, ship, install, document, and otherwise execute a project.

Completed projects may also be photographed or recorded and used in Breakthrough's portfolio, website, social media, proposals, case studies, advertising, or other marketing materials where permitted.

This Privacy Policy does not grant Breakthrough ownership of a client's confidential information, intellectual property, or brand assets. Any additional rights or restrictions regarding project materials are governed by the applicable client agreement or other arrangement between Breakthrough and the client.

Meeting Recordings & AI-Assisted Tools

We may use recording, transcription, artificial intelligence, and other technology-assisted tools as part of meetings and normal business operations.

These tools may be used to create meeting summaries, document project requirements, identify action items, assist with communications, analyze information, prepare business materials, and improve efficiency.

Information processed through these tools may include meeting audio, transcripts, notes, emails, project documents, and other business information.

Where notice or consent is required by applicable law before recording a meeting or communication, we intend to provide or obtain such notice or consent as required.

We may also use third-party AI and technology providers to assist with legitimate business activities. Information processed by those providers is subject to their applicable terms, privacy practices, and available account settings and controls.

Video Surveillance

Our offices, production facilities, and other Breakthrough-controlled locations may use security cameras for safety, security, loss prevention, operational oversight, and protection of people and property.

Data Storage & Retention

We use third-party business systems and service providers to store and manage information, including cloud storage, productivity software, CRM and project-management systems, accounting systems, email systems, and other business applications.

We may retain customer, prospect, project, and business information for an extended period, including after a project or business relationship has ended.

Information may be retained as reasonably necessary for legitimate business purposes, including historical project records, customer relationships, future sales and marketing, accounting and tax requirements, resolving disputes, protecting legal rights, and complying with legal obligations.

Where required by applicable law, individuals may request deletion of eligible personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These may include access controls, password protection, multifactor authentication, secure third-party business systems, and limiting access to information based on business needs.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used or disclosed

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or similar uses where required by law

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

These rights are subject to applicable law and may contain exceptions. For example, we may need to retain certain information for contractual, accounting, legal, security, or other legitimate business purposes.

To submit a privacy request, contact us at hello@breakthroughproductions.net.

We may need to verify your identity before completing certain requests.

State & International Privacy Rights

Residents of certain U.S. states or other jurisdictions may have additional privacy rights under applicable law.

Where those laws apply to Breakthrough, we will honor applicable privacy rights and requests as required by law.

Certain privacy laws use specific definitions for terms such as "sale," "sharing," "targeted advertising," and "personal information." Our use of advertising and analytics technologies may be treated differently under these laws than under the ordinary meaning of those terms.

Where required by applicable law, we will provide appropriate methods for exercising applicable opt-out rights.

Third-Party Websites

Our websites may contain links to websites or services operated by other companies.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies when leaving our websites.

Children

Our websites and services are intended primarily for business and commercial audiences and are not directed toward children.

We do not knowingly collect personal information from children under 13 through our websites. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, practices, or legal requirements.

When changes are made, we will update the effective date at the top of this Policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Breakthrough Staging, Inc.
DBA Breakthrough Productions / Blackline Experiential
235 Rolling Hill Road, Suite 10
Mooresville, NC 28117

Email: hello@breakthroughproductions.net
Phone: 631-681-8765

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